FAQs

The Minnesota Ice Maze will be held from January 6th 2023 through February 19th 2023. All dates are weather-permitting and may change depending on temperature. 

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The Minnesota Ice Maze is excited to partner with Viking Lakes in Eagan, MN to host the 2023 Ice Maze! When you arrive to Viking Lakes, please park in one of the many parking lots.

The address to the event is 

Viking Lakes

 2645 Vikings Circle

Suite: Ice Maze South Parking Lot

Eagan, MN 55121

At this time, there are no scheduled shuttles to The Minnesota Ice Maze.

Outside food and/or beverages are not permitted in The Minnesota Ice Maze. Formula, breast milk, and baby/toddler food in a clear container is allowed.

All bags are subject to search. If outside food or beverages are found, they may not be allowed in. 

Families with small children in strollers or wagons are always welcome at The Minnesota Ice Maze.

Due to size restrictions within The Maze, please refrain from bringing strollers or wagons unless necessary.

Welcome to Minnesota! Most days will be cold, so make sure to bundle up with plenty of layers. It is reccomended that you dress appropriately, with a warm jacket, hat, gloves, thick socks and boots. You will be walking on crushed ice and snow, so make sure you are sturdy, warm and your footware is ideal.

While we have fire pits onside to help warm up, The Minnesota Ice Maze does not have any indoor spaces that are heated. The Omni Hotel lobby bar & coffee shop, Kyndred Hearth, Ember & Ice, or Winter SKOLstice Warming Haus have heated areas for your ability to warm up. We hope you'll visit one of our supporting partners!

Please Note: There is no re-entry to The Minnesota Ice Maze.

While the Minnesota Ice Maze welcomes ADA guests, it’s important to note that the maze will be built upon a lot that is covered in gravel. Unfortunately, this type of terrain isn’t smooth, which could result in an uncomfortable journey through the maze for ADA visitors. Gravel surfaces also make it more challenging to keep pathways level during and after the snowfall. And while our teams will be diligent about keeping those pathways as clear as possible, foot traffic over snowfall could create ruts and slippery conditions throughout the maze corridors and could be hazardous for those guests who are unsteady on their feet or utilize wheelchairs.

We encourage ADA guests to consider these potential conditions before purchasing tickets. If attending, we highly recommend that a friend or family member inspect pathways when arriving at the maze. If conditions seem unfavorable, we will offer refunds to ADA guests and those accompanying members. If guests decide to join the maze, they do so at their own risk and will not be given a refund.

Costumes are permitted but must adhere to the following guidelines:

• Fake weapons such as knives, guns, whips, etc. are not allowed. 
• Clothing must be appropriate and not obscene or offensive.
• Costumes may not interfere with other event goers.
• Full-face masks are not allowed.

The Minnesota Ice Maze staff has the final decision on all costumes permitted to enter The Minnesota Ice Maze. 

The Minnesota Ice Maze lost and found is located in the office. Please speak to any of The Minnesota Ice Maze Representives for assistance.

Lost and Found is open during event hours only. Items lost at prior events are held in a locked storage area for thirty (30) days or until the event has finished. Once The Minnesota Ice Maze is over, any unclaimed lost and found items will be donated or disposed of. 

The Minnesota Ice Maze cannot be held responsible for lost or damaged items, including but not limited to, any unattended property or equipment.

While our event only runs from January until Mid-February, our locations will be open on the following Holidays:

• Martin Luther King Jr. Day (Jan 16th, 2023)
• Twin Cities School Districts - Professional Development Day (Jan 27th, 2023)

Monday-Friday: 4pm to 10pm

Saturday & Sunday: 10am to 10pm

Looking to book a group? Fill out the contact us form by clicking here

Due to the nature of The Minnesota Ice Maze, all children under the age of 16 must be accompanied by an adult to enter. 

It's our way of saying thank you to our active duty, retired and military veterans, their spouses, and children under 18 with a 10% discount on tickets to the 2023 Minnesota Ice Maze.

Please use discount code "ThankYou23" at the time of checkout to receive your discount. You will be required to present your military ID at check-in at the ice maze before entering. 

While tickets are sold in one-hour increments, guests are allowed to take their time to enjoy the whole maze experience. However, we ask that guests be mindful of others’ reserved time slots by adhering to their allotted timeframe as much as possible. The fun doesn’t need to end at the ice maze, though. We encourage visitors to partake in the many other activities offered at Viking Lakes and stop by the wonderful restaurants and bars on the property.

Unfortunately, we could not include an ice slide at the 2023 Minnesota Ice Maze. Since this is the first year of our event, the safety of our guests is always our top priority. This year, unlike previous years when other companies have offered the ice maze, we decided to have the slide design approved by a structural engineer and secure insurance to ensure the safety of all who attend. Unfortunately, we could not get this approved due to the short timeline after the previous venue was canceled. 

While we understand that the ice slide is a beloved feature of the maze, we hope you will still enjoy the event's other exciting and engaging elements, such as Pond Hockey, Curling, Ice Skating and the Warming Haus. We hope to bring it back to future ice mazes when we have more than six weeks of planning. 

We apologize for any disappointment this may cause and appreciate your understanding. Thank you for your continued support of the Minnesota Ice Maze.

Map Coming Soon!

Directions: 2645 Vikings Circle, Eagan, MN 55121. If coming from the west, take Vikings Parkway past Viking Lakes Innovation Center and turn left onto Vikings Circle. If coming from the east, take O'Neill Road to Ames Crossing Road (left) and turn right onto Vikings Parkway.

Parking: There will be free daily public during Winter SKOLstice & the Minnesota Ice Maze. Parking is available in the Parking Ramp by the Vikings Museum and surface lot by Twin Cities Orthopedics Eagan Clinic.

Want to Print a Map? - Coming Soon

The Minnesota Ice Maze is a cashless event. We do not accept any checks. We accept all major Credit Cards, Apple Pay, Amazon Pay, Paypal, etc.

The Minnesota Ice Maze will not grant full or partial ticket, or add-on refunds, at any time, as stated in The Minnesota Ice Maze Terms and Conditions. Tickets are non-transferable and are only valid for the original ticket holder and waiver signer. The Minnesota Ice Maze tickets cannot be resold; please do not purchase tickets from any 3rd party websites or other vendors. Tickets purchased must be used during the event and cannot be transfered to future events.

Please review your ticket purchase carefully and ensure you are selecting the correct date and time when booking your reservation. 

• This policy applies to all Box Office and online ticket purchases. 
• Please note: Should local weather conditions require an event cancellation or delay, we will have a re-accommodation policy in place. You will be notified via email or text message of our event cancellation and the process for re-booking your new event day. The Minnesota Ice Maze rarely needs to close for any reason, but if we are required to close, including weather-related issues, we will automatically process a refund for the price of the ticket and applicable sales tax. We are unable to issue refunds for processing/service fees. Refunds may take up to ten business days to process and be reflected on your credit card or bank statement. 

Viking Lakes & The Minnesota Ice Maze have a strict clear bag policy. To expedite your entrance into The Minnesota Ice Maze, please use the following guidelines.

• Clear bags must not exceed 12" x 6" x 12.”
• No hardware or decor is allowed to conceal the bag.  The bag must be a transparent purse, clear tote, or all-clear bag. 
• Logo on one side of the bag and the size of the logo should not exceed 4.5“ H x 3.4” W. 

If you are planning on attending The Minnesota Ice Maze, we encourage you to  familiarize yourself with this clear bag policy.

We do not offer any storage for bags while you attend The Maze. Please leave all bags that are not clear at home or in your vehicle. 

At The Minnesota Ice Maze, we help families make magical memories that last for years to come. To keep the magic of the season alive, and to keep our guests in the moment of awe and wonder, we kindly ask guests to refrain from video-recording.  

Cameras will be permitted at The Minnesota Ice Maze, provided they are non-professional cameras (lenses shorter than three inches) and the photos are intended for personal use only (*with the exception of pre-approved photography/videography partnerships directly with The Minnesota Ice Maze).

Engaging in any activity for unapproved commercial purposes is strictly prohibited without prior written permission.

The use of drones is strictly prohibited. 

If you are interested in purchasing a photo package for your special evening please reach out to Kim via email at info@mn-ice.com and she will be able to assist you with any of your photo inquiries. 

During The Minnesota Ice Maze, we need to keep a close eye on capacity.  For this reason, and the safety of our guests, we have implemented a No Re-Entry Policy. After you have exited the venue for any reason, re-entry will not be permitted.

When you leave, you are welcome to enjoy the the other events happening at the Winter SKOLstice. For more information, please visit the Winter SKOLstice website. 

For the safety of our guests and visitors, the operation of drones, unmanned aircraft and remote-controlled aircraft at The Minnesota Ice Maze & Viking Lakes is strictly prohibited without the advance written consent of management. Violators may be subject to civil and criminal penalties.

The Minnesota Ice Maze, and in conjunction with Viking Lakes and Minnesota Vikings fan code, and out of the conern for the safety of our fans, employees, and contractors, prohibits the following items from The Minnesota Ice Maze and on Viking Lakes property. 

• Air horns, whistles, cowbells, or other distracting noisemakers
• Alcoholic beverages, cans, glass, or outside food unless medically required
• Aluminum bottles, thermoses, or larger metal canteens over 32oz
• Animals (except service animals)
• Any devices that may interfere with and/or distract the event, participant, other guests, audio, audio/vidual telecast or recording of the event, or any technology-related service provided in the stadium
• Balloons, confetti, glitter, and fireworks
• Briefcases, computer bags, or luggage of any kind
• Chain accessories
• Firearms, knives, or weapons of any kind
• Hard-sided containers or coolers
• Helmets that are not replicas
• Illegal drugs substances, drug paraphernalia, or aerosols of any kind (i.e. mace, pepper spray, sunscreen, etc)
• Laptop computers, video cameras, drones, televisions, mono/tripods, camera lenses over 3 inches or any devices that may interfere with and/or distract any sports or event participation
• Laser pens/pointers
• Obscene or indecent clothing
• Outside food and beverage*
• Pole mounted signs, banners, or flags on poles, staffs or selfie sticks
• Flags or banners larger than 4’x6’
• Projectiles (i.e. frisbees, beach balls, footballs, etc)
• Seat backs with large pockets and/or metal rod connections
• Umbrellas

*expections will be made for those with medical requirements and/or special needs

Certified service animals and service animals-in-training are welcome at The Minnesota Ice Maze. All other animals are prohibited to ensure that it is a comfortable event for everyone!

Yes! All guests of The Minnesota Ice Maze will be subject to a search of their person and possessions prior to entering The Ice Maze. All permissible clear bags, per the policy of the event, will be permitted into The Maze after a thorough inspection by a Representative. Guests should be prepared to open their bags for inspection and may be asked by a Representative to shift and possibly remove the contents.

Everyone at The Minnesota Ice Maze would like to thank you in advance for making this a fun event for everyone! 

In order to provide the best experiance for our guests, Viking Lakes & The Minnesota Ice Maze is a completely non-smoking facility. All guests are prohibited from smoking (including the use of electronic cigarettes, vaporizers, smokeless tabaco, or similar products) inside The Ice Maze and and on Viking Lakes property.

Weapons and firearms of all kinds are strictly prohibited at The Minnesota Ice Maze and Viking Lakes property with the exception of Law Enforcement officials whom are in uniform and are working the event.

Peace officers licensed in the state of Minnesota are permitted to carry their weapon inside the stadium only after checking-in with uniformed law enforcement on site.

Yes! Viking Lakes and The Minnesota Ice Maze have a zero-tolerance policy and reserve the right to remove any individual whose conduct is deemed inappropriate or violates the law. Please be aware that each ticket holder is accountable for their guest's behavior.

This policy is in place to ensure everyone attending the festivities has the best experience possible.  

Viking Lakes & The Minnesota Ice Maze have a strict no tailgating policy. You'll have to save it for the next football game!

Yes, The Minnesota Ice Maze does have temporary bathrooms. If you would like to use an indoor restroom, you will need to purchase food or beverage from one of the supporting locations on-site, such as the Omni Hotel or Kyndred Hearth.

The Minnesota Ice Maze does not have any indoor spaces. If you need to warm up, you can visit the Omni Hotel lobby bar & coffee shop, Kyndred Hearth, Ember & Ice, or Winter SKOLstice Warming Haus, which are indoors and heated.

Wifi is currently not available at The Minnesota Ice Maze. 

Please contact The Minnesota Ice Maze for directions. 

Please visit the ticket booth to present your Offical Minnesota Ice Maze Media Badge. Please check in with a Minnesota Ice representative, if you have any questions we will be happy to assist you. 

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Yes! Located on the Viking Lakes property, home of The Minnesota Ice Maze and Winter SKOLstice, is The Omni Viking Lakes Hotel.

You can book directly with the Omni Hotel online at Omni Viking Lakes Hotel - Click Here

There are multiple events happening on the Viking Lakes property, including the Winter SKOLstice. For more details on the event, please visit Viking Lakes - Winter SKOLstice

If you are looking to have a safe ride to and from The Minnesota Ice Maze and Winter SKOLstice, please plan for your ride to pick you up from The Omni Hotel Viking Lakes. 

We strongly encourage that guests purchase tickets in advance of their preferred attendance date or time.

If you decide to purchase a ticket the day of, there may be a long line or we may be sold out of the specific timeslot. All ticket purchases can be made online or day-of at any ticket window.

Viking Lakes & The Minnesota Ice Maze offer free parking! The parking lot in front of The Omni Hotel is reserved for guests only. Please utilize one of the many other parking lots located at 

2645 Vikings Circle, Eagan MN 55121 

The Minnesota Ice Maze is a top-rated destination, and during peak attendance days, we can run short on parking. If that is the case, you are welcome to parking in the ramp by the Vikings Museum and surface lot by Twin Cities Orthopedics Eagan Clinic.

No overnight parking is permitted at Viking Lakes, and all violators will be towed at their own expense. Please plan a safe ride home if you consume any alcoholic beverages.

Parking reminders: Lock your vehicle; lock your valuables out of sight; park within marked stalls; Viking Lakes parking violations will be cited by municipal law enforcement.

The best way to plan your trip via public transportation is to use the MVTA website. Please visit MVTA's home page to learn more - MVTA - Home Page Click Here